I'm a little frustrated right now about this so if it seem like "Epic rant" type thing, is to be with caution.
So I should start by saying, I bought Final Fantasy VII for pc in 2012 from Square enix store, at the time it was $9.99. I did play it and install it on my pc, it worked and all, no problem. But is not the problem then, is the problem now. I got a new pc, current year is 2017 (5 years later) I wanted to download the game on my new pc, but i can't.
First I was informed square enix was partnered with Digital river, they handled the purchases of content at the time I bought the game. Few months after, sometime in 2013, i dunno, guess they split or whatever. Square enix relocated severs or something and some information was lost.
Anyway, i called square support, the thing i was told is that they can't do anything, i have email proof of purchase, it would be nice to get maybe a steam key to activate in exchange, but no, they said call digital river. So naturally i did, When i did, they told me to call square enix, so naturally this wasn't getting solved, advice, when both sides refuse to settle the problem and tell you to contact the other, is very low almost 0% you are getting your problem handled. So i called back and told them what digital river told me. They suggested buying the game on steam, which i would have done if it was on steam when it was $9.99 in the first place. (For the record, the 2012 release of final fantasy VII was on square enix store first before steam got hold of it.) At the time it was $9.99. Currently on steam and new square enix store is $2 more.
I already bought it once and to hear "you can buy the game again" was not only disappointing but confusing. I understand that there is some rules and regulations and the limit of customer support, but hearing that just left me wondering. Why couldn't they just point me to a link to download the game download manger, or even a steam key to redeem, not "Buy the game again." Basically when you buy the game from the square enix online store, you get access to a link that is the download manager, after you run it, it downloads the required files to install on the pc to play the game. It just left me guessing why people would buy from there with such things go on?
This is why I always seem to buy games on sale, no matter how much i would like to play now, i just can't bring myself to buy games at standard market introduction price. Problems like this is why I don't feel well enough to trust people, I have been involved with trust issues in the past and maybe even still now, it would explain my skepticism, and reason for questioning people to the boiling point. (The part when someone can't take it anymore) All cause of various reasons leading to doubt and protecting myself emotionally.
In my mind is like. "Oh final fantasy VII got pc re-release with some new features, is only $10, well i can try the game again." At the time is happy and no problem. Then is like few years later is a problem. "New pc, i had bought final fantasy VII and my saves are on cloud, i can continue it now. Wait, i can't find the link to download the game." I don't need to buy the game again, i have access to the activation key, i just need the program to install the game, that all, why i was denied that i dunno. So bottom line, i can just buy the game again (WHEN IS ON SALE) or become filthy pirate.
For the record, I never purposely expressed being a pirate, really at this point I honestly feel like doing it. But there been times where guest has used my internet to download things and my ISP notified me of a warning, so I been very cautious of the content i download. Lesson learned, don't buy digital content from square enix store. Always buy from steam.
On another note, if anyone has information that can help me, it would be nice. If you also have a maybe a gift item for steam game i can maybe trade, honestly i never traded any game on steam before, let alone in real life. My games are precious to me, but i noticed some of my steam purchases was multiple copies of some games like skull girls, lethal league left 4 dead 2 and ultra street fighter IV. So I do have the games just extra copies. Honestly i didn't know you can buy more than one copy in single purchase, i wish something like this existed on playstation, xbox or nintendo, that be cool. Buy games and trade or gift.
I can't even remember why I did get more than one. Maybe i was looking to socialize at the time, find some friends with common interest maybe give them games so we can play together or something. Why else would i need multiple copies of games, steam allows redownloading games as long as you have access to the accounts. I think everything should be like that but is not. I guess i made this too long and got off track of my original reason for posting but I think I'm a bit clam now, so i suppose this helped a bit. I'll be waiting for a sale i suppose.
If someone actually read all of this, i should say thank you for being concerned about me, or if you just wanna leave comments about some negativity related insult or unnecessary thing... well i can't stop you but is inevitable, so go on and do it if you must, i know there people out there who can't resist that kind of thing, i'm always seeing it on the forum.
So I should start by saying, I bought Final Fantasy VII for pc in 2012 from Square enix store, at the time it was $9.99. I did play it and install it on my pc, it worked and all, no problem. But is not the problem then, is the problem now. I got a new pc, current year is 2017 (5 years later) I wanted to download the game on my new pc, but i can't.
First I was informed square enix was partnered with Digital river, they handled the purchases of content at the time I bought the game. Few months after, sometime in 2013, i dunno, guess they split or whatever. Square enix relocated severs or something and some information was lost.
Anyway, i called square support, the thing i was told is that they can't do anything, i have email proof of purchase, it would be nice to get maybe a steam key to activate in exchange, but no, they said call digital river. So naturally i did, When i did, they told me to call square enix, so naturally this wasn't getting solved, advice, when both sides refuse to settle the problem and tell you to contact the other, is very low almost 0% you are getting your problem handled. So i called back and told them what digital river told me. They suggested buying the game on steam, which i would have done if it was on steam when it was $9.99 in the first place. (For the record, the 2012 release of final fantasy VII was on square enix store first before steam got hold of it.) At the time it was $9.99. Currently on steam and new square enix store is $2 more.
I already bought it once and to hear "you can buy the game again" was not only disappointing but confusing. I understand that there is some rules and regulations and the limit of customer support, but hearing that just left me wondering. Why couldn't they just point me to a link to download the game download manger, or even a steam key to redeem, not "Buy the game again." Basically when you buy the game from the square enix online store, you get access to a link that is the download manager, after you run it, it downloads the required files to install on the pc to play the game. It just left me guessing why people would buy from there with such things go on?
This is why I always seem to buy games on sale, no matter how much i would like to play now, i just can't bring myself to buy games at standard market introduction price. Problems like this is why I don't feel well enough to trust people, I have been involved with trust issues in the past and maybe even still now, it would explain my skepticism, and reason for questioning people to the boiling point. (The part when someone can't take it anymore) All cause of various reasons leading to doubt and protecting myself emotionally.
In my mind is like. "Oh final fantasy VII got pc re-release with some new features, is only $10, well i can try the game again." At the time is happy and no problem. Then is like few years later is a problem. "New pc, i had bought final fantasy VII and my saves are on cloud, i can continue it now. Wait, i can't find the link to download the game." I don't need to buy the game again, i have access to the activation key, i just need the program to install the game, that all, why i was denied that i dunno. So bottom line, i can just buy the game again (WHEN IS ON SALE) or become filthy pirate.
For the record, I never purposely expressed being a pirate, really at this point I honestly feel like doing it. But there been times where guest has used my internet to download things and my ISP notified me of a warning, so I been very cautious of the content i download. Lesson learned, don't buy digital content from square enix store. Always buy from steam.
On another note, if anyone has information that can help me, it would be nice. If you also have a maybe a gift item for steam game i can maybe trade, honestly i never traded any game on steam before, let alone in real life. My games are precious to me, but i noticed some of my steam purchases was multiple copies of some games like skull girls, lethal league left 4 dead 2 and ultra street fighter IV. So I do have the games just extra copies. Honestly i didn't know you can buy more than one copy in single purchase, i wish something like this existed on playstation, xbox or nintendo, that be cool. Buy games and trade or gift.
I can't even remember why I did get more than one. Maybe i was looking to socialize at the time, find some friends with common interest maybe give them games so we can play together or something. Why else would i need multiple copies of games, steam allows redownloading games as long as you have access to the accounts. I think everything should be like that but is not. I guess i made this too long and got off track of my original reason for posting but I think I'm a bit clam now, so i suppose this helped a bit. I'll be waiting for a sale i suppose.
If someone actually read all of this, i should say thank you for being concerned about me, or if you just wanna leave comments about some negativity related insult or unnecessary thing... well i can't stop you but is inevitable, so go on and do it if you must, i know there people out there who can't resist that kind of thing, i'm always seeing it on the forum.
