Anyhow, the whole thing started off in the first place with them saying the order was 'completed' but the tracking number was 'unavailable'. If they had elaborated that completed wasn't shipped, or not offered the tracking number as 'unavailable' in the first place then I probably wouldn't be as grumpy now. So call it a string of errors and problems, but it's a new and IMHO untested shop, based in hongkong, shipping from a warehouse in China, and thus far it's been difficult to get accurate / complete information from them.
If things are really being handled 'in order' then how did they run out of DHL labels by the time they got to order # 21? They had less than 21 DHL labels? I asked their support person directly "when did it ship?" and that was never answered. Only that it had 'already been shipped' and for some reason it was 'on their internal system' but not their website nor had the status email been sent -- until after support said it was already shipped.
I'm not saying it's a big conspiracy. All I'm saying is that they aren't up to the levels of customer service that I was expecting. Hence - unimpressed so far.
-Atashi