Jess:
Hello [MY NAME HERE]. My name is Jess how can I help?
Me:
Hello. I would like to order a new 3DS. However, the site is telling me, its banned in my country Germany
Me:
Why?
Jess:
Unfortunately we are not able to ship this item to your location due to the weight of the item. I apologise for the confusion with the error message but as of yet we do not have the correct error message for this
Me:
Older 3ds xl is heavier and bigger, yet it ships to germany
Me:
so that can't be it
Jess:
This is the reason which we have been provided with as to why we can not ship this to your location. I am sorry but there is nothing I can do regarding this as this item will not be shipped to Germany. Is there anything else I can help with?
Me:
I would really like to order one though. can't you make an exception?
Me:
Plus, the reason makes no sense whatsoever
Jess:
No I am sorry there are no exceptions when we are not able to ship the item to a country.
Me:
Why are you discriminating against German customers?
Jess:
I am sorry you feel this way and I will pass on your query to the relevant department to look into, however at present we are not shipping this product to any other country apart from the UK. There is nothing further to be said regarding this. If there is nothing else I can help you with, I will close this chat to let other customers through
Me:
That sucks