My 3DS prior to Christmas of 2011 was working just fine, but after that, my outer cameras stopped working correctly. The left one would either be a lot darker than the right (when in configuring the cameras in Settings), freeze and/or show corruption (in the Camera app), or both would show nothing (in Games). I waited on the repairs because there wasn't any problems with anything else, but now my warranty + extension is running out.
So, I sent in my 3DS for repairs less than a week ago. I checked the status every day, with it changing from "have not received it", to "received and in process of repairing", to finally "shipped out". I get it back today (very early in the morning), and check the documentation that came with it. What I see checked are "We have verified your problem and have repaired or replaced the defective component." and "Your user information, which includes game save data, system settings, etc., has been loaded into your repaired/replaced system....". I was pretty happy to get it so soon. I open and boot it up, loaded my SD card, and checked the system. My friend list, downloaded games, etc. all seemed to be intact, because not having them would have been a real problem. Then I go and check my cameras......
This is when my happy mood turned quite sour. The exact same problems I had prior to sending in my 3DS for repairs were still there. The fact that they said it was repaired is not sitting well with me. Did they simply send it back saying it was repaired without touching it? Did they tinker with it, but did not test to see if it was indeed working afterwards? I'm not one to call up a person/company, and yell into the phone when I'm dissatisfied with the service provided, but this is just unacceptable. I'll probably email them about the situation, and with any luck, they'll do something about it (that will result in me getting a fully functional 3DS again). This time, should I be told to send in my 3DS for repairs yet again, I used the Camera app and took some snapshots of what it shows, which at least worked part of the time in its broken state.
Here's a little amusement for those wonder just what problem I'm having....
So, I sent in my 3DS for repairs less than a week ago. I checked the status every day, with it changing from "have not received it", to "received and in process of repairing", to finally "shipped out". I get it back today (very early in the morning), and check the documentation that came with it. What I see checked are "We have verified your problem and have repaired or replaced the defective component." and "Your user information, which includes game save data, system settings, etc., has been loaded into your repaired/replaced system....". I was pretty happy to get it so soon. I open and boot it up, loaded my SD card, and checked the system. My friend list, downloaded games, etc. all seemed to be intact, because not having them would have been a real problem. Then I go and check my cameras......
This is when my happy mood turned quite sour. The exact same problems I had prior to sending in my 3DS for repairs were still there. The fact that they said it was repaired is not sitting well with me. Did they simply send it back saying it was repaired without touching it? Did they tinker with it, but did not test to see if it was indeed working afterwards? I'm not one to call up a person/company, and yell into the phone when I'm dissatisfied with the service provided, but this is just unacceptable. I'll probably email them about the situation, and with any luck, they'll do something about it (that will result in me getting a fully functional 3DS again). This time, should I be told to send in my 3DS for repairs yet again, I used the Camera app and took some snapshots of what it shows, which at least worked part of the time in its broken state.
Here's a little amusement for those wonder just what problem I'm having....
