Just posting here to tell everyone that Real hot stuff has TERRIBLE customer service.
below is my latest dealing with them
as you can see they unwilling to refund my money even they have the card back for 2 days now ( i still contend its 3).
not doing business with them ever again
acekard 2.1 NOT saving. think its from the bad batch
opened: 03/11/2010 from Bryan Dawson
Ticket No.: 8I3I2i9v8i5G6u
OrderID: 124444
Bryan Dawson
Date: 03/11/2010
Status: Open
Department: Order
Priority: Critical
My acekard 2.1 arrived today, however it is not saving files using the AKAIO 1.5.1 or 1.6 loaders or the official 4.21 loader from acekard. It hangs on creating certain save files. and from what Ive read on the internet this seems to be indicative of one of the cards from the bad batch from earlier this year. I would like to return my card for a replacement or a refund.
Bryan Dawson
Date: 03/11/2010
Status: Open
Department: Order
Priority: Critical
Seeing as how you are out of stock. I would like to get a full refund, and order an Acekard 2i somewhere else to minimize the chance of this problem.
Please send me my RMA ticket so i can send this card back to you.
Support @RHS
Date: 03/11/2010
Status: In Progress
Department: Order
Priority: Critical
Acekard is working on a new version of the firmware to fix the problem. We do have them in stock, but they all have the same problem. We are waiting for the new firmware to test it. We will not sell them until we have them working.
You can wait for few days for the new version or you can return it for refund. Please let us know what you would like to do.
Bryan Dawson
Date: 03/11/2010
Status: Open
Department: Order
Priority: Critical
I would like to return it for a refund. What do i need to do?
Support @RHS
Date: 03/11/2010
Status: Waiting for Returned
Department: Order
Priority: Critical
Send it to the following address
Top Design Services, Inc.
379 Princeton Hightstown Rd
Bldg 3, 2nd fl, ste 8A
East Windsor, NJ 08512
Please include printout of your invoice (available online) and printout of the ticket details. We'll issue refund (excluding shipping) to you as soon as we receive your returned package.
Please make sure to wrap it well (do not use regular envelope) and have it shipped with delivery or tracking confirmation. We will not be responsible for damaged or lost package.You will need to return the item in the original package if you are asking for refund.
Bryan Dawson
Date: 03/15/2010
Status: Open
Department: Order
Priority: Critical
package was delivered today.
USPS: 9405 5036 9930 0169 8606 12
will be awaiting my paypal refund. Thank you.
Bryan Dawson
Date: 03/16/2010
Status: Open
Department: Order
Priority: Critical
still awaiting my refund its been 2 days now.
Bryan Dawson
Date: 03/17/2010
Status: Open
Department: Order
Priority: Critical
NOW ITS BEEN 3 days, I am contacting paypal
Support @RHS
Date: 03/17/2010
Status: In Progress
Department: Order
Priority: Critical
Your package was received in our office yesterday March 16. USPS does not offer real time tracking. Your package may have been scanned in our local post office on the 15th, but it did not come to our office till the day after. You may ask your local post office confirming this detail of their tracking system. We are a very busy and cannot process everything that comes into our office immediately.
We did not knowingly send you a defective item. We were told Acekard 2 is fine and was awaiting a new firmware fix. Please do not jump to conclusions.
We cannot refund you if you do not close your claim. If you wish for a refund, you must close the claim and we can issue the refund.
Bryan Dawson
Date: 03/17/2010
Status: Open
Department: Order
Priority: Critical
claim has been closed. refund my money now.
Support @RHS
Date: 03/17/2010
Status: In Progress
Department: Order
Priority: Critical
PayPal is still investigating. We will refund your money when they complete their investigation.
Bryan Dawson
Date: 03/17/2010
Status: Open
Department: Order
Priority: Critical
No they arent. My claim was closed. I even received the email from paypal.
Resolution of Your Claim - Case #PP-919-776-976
Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods.
I even called them to confirm it was closed. They said I could open another dispute by calling them or contacting my bank to get my money back.
refund my money
Bryan Dawson
Date: 03/17/2010
Status: Open
Department: Order
Priority: Critical
No they arent. My claim was closed. I even received the email from paypal.
Resolution of Your Claim - Case #PP-919-776-976
Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods.
I even called them to confirm it was closed. They said I could open another dispute by calling them or contacting my bank to get my money back.
refund my money
Bryan Dawson
Date: 03/17/2010
Status: Open
Department: Order
Priority: Critical
No they arent. My claim was closed. I even received the email from paypal.
Resolution of Your Claim - Case #PP-919-776-976
Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods.
I even called them to confirm it was closed. They said I could open another dispute by calling them or contacting my bank to get my money back.
refund my money
Bryan Dawson
Date: 03/17/2010
Status: Open
Department: Order
Priority: Critical
seriously the case is closed and has been for an hour or so. Refund my money. what is your problem?!? you have the card, you have my money. give me my money back. its very very simple. If you do it through paypal even if a case WAS open, it would close it immediately. REFUND MY MONEY, this is ridiculous