For some reason, I have switched to a new laptop about a year ago, and since Ramadan 2016 it has started giving me a problem that on average happens about every two-three months.
When it occurs, the laptop cannot connect to the Internet anymore, although the Internet icon in the taskbar still shows as connected and the problem diagnoser still tells me there are no problems with the connection. Also, parts of Windows Explorer hang or stop working, such as the Internet connection settings and sound volume in the taskbar. I cannot even shut down or soft reset, so I am forced to hard shut down every time this happens, as it is the only solution to this problem.
So far, AFAIK it has happened on June 2016, October 2016, December 2016, January 19th 2017 and February 27th 2017. This proof just goes to show how often this occurs, and I really need to know what is causing it.
When it occurs, the laptop cannot connect to the Internet anymore, although the Internet icon in the taskbar still shows as connected and the problem diagnoser still tells me there are no problems with the connection. Also, parts of Windows Explorer hang or stop working, such as the Internet connection settings and sound volume in the taskbar. I cannot even shut down or soft reset, so I am forced to hard shut down every time this happens, as it is the only solution to this problem.
So far, AFAIK it has happened on June 2016, October 2016, December 2016, January 19th 2017 and February 27th 2017. This proof just goes to show how often this occurs, and I really need to know what is causing it.
