[Solved] Did ZhuZhu China send me an empty tin?

[Costello]

yes , Schizoanalysis confirmed that there is BIG hole under the tape , to take out the cyclo i metal box you need to cut all the evenlope

what I want to know is how do this kind of issue get resolved.
do the buyer get his money back or will a replacement be sent.

I just want to know so if this happens to me I will know what to expect

you better not know.

if the seller accepts (in a generous gesture) to resend or refund the parcel, ill intentioned customers might try and fake this to get the same treatment. They'd receive their parcel, open it slightly, put some duct tape on the envelope and pretend it was opened and emptied by customs. And then they'd get it refund/re-sent.

if it turns out that the seller did NOT refund or re-send the item, which would be legitimate in this case (imho), the seller could look bad in the eyes of some customers.

so i'm going to just close this thread.

if this happens to other people they should deal with the support department directly (and be patient)
if the support department doesnt answer then you're more than welcome to post a thread in here.