I would just like to say that I went to a Microsoft store opening event today. I won't delve into details, but at one point, they raffled off a pre-order for the Xbox One. When the announcer came onto the mic to start talking about it, there was zero crowd response. When they announced they'd be raffling off a pre-order, maybe five people made noise (note, there were easily around 800 people present). When it was actually won by someone, the only applause was for the fact that the person won the raffle prize and it was common courtesy. After that, nobody even cared to bring the system up.
Also, talking to actual gamers in line, nobody was impressed or even considering the Xbox One even with being fully aware of the policy changes. This simply goes to show that even if you backtrack, once the mistake is made, there's no full recovery.