I have a Windows 10 PC that as of mid-December is kicking me from online games and Discord calls at random. I have tried everything I can think of to diagnose/troubleshoot the issue and have no idea what is causing the problem. I have a feeling it's a software issue at this point but don't know where to go from here. Can anyone provide any tips for what to look for? I've already tried (in no particular order):
-The classic: turning my PC and router off and on again
-Checking storage, game, and OS integrity with Steam/cmd (all clean)
-Reinstalling programs/games that are having issues
-Testing out other devices at the same time to see if it's a network-wide issue (nothing else goes down when my PC does)
-Using wired, Wi-Fi, and another hotspot network (nothing helped, so it isn't a router/modem issue)
-Reinstalling drivers and finding updates
-Turning off power-saver modes in Internet/Wi-Fi hardware
-Had an ISP tech come out to test the lines, as well as switching cables (all cables/lines good)
-Disabling Windows features that may be using up extra resources/bandwidth
-Using Wireshark to monitor network traffic to see if anything in particular was causing issues (drops seem to correspond to failed HTTPS TCP packets but otherwise there isn't a pattern)
-Monitoring the network when the crash happens; no other device goes down and the PC itself says that the connection is still active (no change in uptime)
-Monitoring hardware stats to make sure nothing strange is happening (it isn't)
-Trying to allow games in Windows Defender (all games are already allowed)
-Using built-in troubleshooting prompts and adjusting Internet settings (using a certain type of IP, etc.)
-Clearing Steam, Windows, IP/Internet caches, login credentials, etc.
I have been troubleshooting this for the better part of a month and a half and I am at my wits end. There is no pattern to when it happens; sometimes it happens multiple times a day, sometimes only once, but it has every single day with only one exception. It's not just one game doing this, and it can sometimes cause issues with more than one program at once (ex. kicking me from a server and silencing a Discord call at the same time). Has anyone ever experienced anything similar? Does anyone have any ideas of other areas to troubleshoot? Any idea could give me a lead.
-The classic: turning my PC and router off and on again
-Checking storage, game, and OS integrity with Steam/cmd (all clean)
-Reinstalling programs/games that are having issues
-Testing out other devices at the same time to see if it's a network-wide issue (nothing else goes down when my PC does)
-Using wired, Wi-Fi, and another hotspot network (nothing helped, so it isn't a router/modem issue)
-Reinstalling drivers and finding updates
-Turning off power-saver modes in Internet/Wi-Fi hardware
-Had an ISP tech come out to test the lines, as well as switching cables (all cables/lines good)
-Disabling Windows features that may be using up extra resources/bandwidth
-Using Wireshark to monitor network traffic to see if anything in particular was causing issues (drops seem to correspond to failed HTTPS TCP packets but otherwise there isn't a pattern)
-Monitoring the network when the crash happens; no other device goes down and the PC itself says that the connection is still active (no change in uptime)
-Monitoring hardware stats to make sure nothing strange is happening (it isn't)
-Trying to allow games in Windows Defender (all games are already allowed)
-Using built-in troubleshooting prompts and adjusting Internet settings (using a certain type of IP, etc.)
-Clearing Steam, Windows, IP/Internet caches, login credentials, etc.
I have been troubleshooting this for the better part of a month and a half and I am at my wits end. There is no pattern to when it happens; sometimes it happens multiple times a day, sometimes only once, but it has every single day with only one exception. It's not just one game doing this, and it can sometimes cause issues with more than one program at once (ex. kicking me from a server and silencing a Discord call at the same time). Has anyone ever experienced anything similar? Does anyone have any ideas of other areas to troubleshoot? Any idea could give me a lead.