Dear GBATemp,
Back before NDS-Gear was founded as an online store a few years ago I used to frequent GBATemp a lot to understand more about DS multimedia cards. I actually bought a few from a variety of online stores back then and realised how horrid they were (dud cards / replacement procedures taking ages, shipping from Asia etc.). Long story short, that's why I set up NDS-Gear in the first place.
We used to be U.K. based but are now U.S. based (officially selling from U.K. based locations is now considered illegal and we were always on top of that), and our goals are simple: have every card individually tested, answer all customer e-mails quickly, and actually provide a service. I'm willing to bet that 90% of stores out there don't bother with any of this and treat people's business as "cash and out", which is part of the reason why so many fake cards still exist on the market, frankly - they're a quick buck for stores that don't care about customer service.
Here's what I want to ask, though: what would actually make you choose us over somebody else, and what are both our good and bad points? The goal is obviously to give a level of service that simply isn't matched anywhere. One disadvantage is a somewhat higher cost (especially as we're U.S. based and pay our taxes, not China-based and dodging everything) but we've had lots of testimonials from really satisfied customers, many of which shopped with us after trying somewhere else.
I won't lie, the dream situation is where we get customers who shop with other sites (maybe bigger ones even!) and realise we're simply better - that's our entire growth strategy and to date it's worked. But it works even better when the actual customers and users let us know their opinions and we can act on them.
So please, give us your thoughts and opinions. I'm also intending on PMing a 20% off voucher to helpful posters on this thread.
Many thanks!
The NDS-Gear Team
Back before NDS-Gear was founded as an online store a few years ago I used to frequent GBATemp a lot to understand more about DS multimedia cards. I actually bought a few from a variety of online stores back then and realised how horrid they were (dud cards / replacement procedures taking ages, shipping from Asia etc.). Long story short, that's why I set up NDS-Gear in the first place.
We used to be U.K. based but are now U.S. based (officially selling from U.K. based locations is now considered illegal and we were always on top of that), and our goals are simple: have every card individually tested, answer all customer e-mails quickly, and actually provide a service. I'm willing to bet that 90% of stores out there don't bother with any of this and treat people's business as "cash and out", which is part of the reason why so many fake cards still exist on the market, frankly - they're a quick buck for stores that don't care about customer service.
Here's what I want to ask, though: what would actually make you choose us over somebody else, and what are both our good and bad points? The goal is obviously to give a level of service that simply isn't matched anywhere. One disadvantage is a somewhat higher cost (especially as we're U.S. based and pay our taxes, not China-based and dodging everything) but we've had lots of testimonials from really satisfied customers, many of which shopped with us after trying somewhere else.
I won't lie, the dream situation is where we get customers who shop with other sites (maybe bigger ones even!) and realise we're simply better - that's our entire growth strategy and to date it's worked. But it works even better when the actual customers and users let us know their opinions and we can act on them.
So please, give us your thoughts and opinions. I'm also intending on PMing a 20% off voucher to helpful posters on this thread.
Many thanks!
The NDS-Gear Team