Hi, GBATemp.
So, I bought a n3DS XL Hyrule Edition about 2 months ago and only recently I discovered the issue about the screen discrepancy being present (some having the superior IPS displays and some having the inferior TN displays). To my dismay, it turns out I have the TN display. As someone who likes to collect the Legend of Zelda memorabilia, this is unacceptable. It is not fair for me to pay the same amount as anyone else and to have the same product with a lesser build quality.
I sent in my system for repair, and all they did was they swapped it out for another system with a different serial number. The issue was not even addressed, furthermore, I had a console with a different serial number than on the box, which does not work for my collection purposes. So I called back in to the customer service department. I have spent 5+ hours on the phone with them and the only solution we were able to arrive to was to send back the original system I had sent in for repair with the same TN (lower quality) display. I am upset. I spoke with the highest authority at the customer service department as well, and this was the only solution. I even went as far as to send them the links of all 3DS system screen variant pictures and various discussion threads, and they did acknowledge the difference, but were unaware on how to actually fix the issue for me as they had already swapped the system for me, and that did not fix it. It is quite evident that this is not their fault as they obviously have a set of rules and guidelines they have to follow.
So I decided to call into corporate Nintendo, and this is their number 1-425-882-2040. I spoke with a lady, she was very nice, and I outlined the entire issue to her, and I told her that this is not an issue that only I face, but the entire Nintendo consumer base and this is why it needs to be addressed at a higher corporate level. She told me that she will forward the issue onto corporate but she also suggested that I recommend people with this similar issue to call in so that this issue can get attention and be addressed. So GBATemp, I ask for your help. Please call in at the above corporate Nintendo phone number so this issue can be brought to the attention and something can be done for us consumers as we all deserve IPS screens.
Thank you,
DashBlacK.
TL;DR - Please call corporate Nintendo 1-425-882-2040 so that this issue can be brought to their attention and something can be done about it.
Original thread on Reddit: https://www.reddit.com/r/3DS/comments/44u8gf/ask_nintendo_to_do_something_about_the_n3ds_xl/
So, I bought a n3DS XL Hyrule Edition about 2 months ago and only recently I discovered the issue about the screen discrepancy being present (some having the superior IPS displays and some having the inferior TN displays). To my dismay, it turns out I have the TN display. As someone who likes to collect the Legend of Zelda memorabilia, this is unacceptable. It is not fair for me to pay the same amount as anyone else and to have the same product with a lesser build quality.
I sent in my system for repair, and all they did was they swapped it out for another system with a different serial number. The issue was not even addressed, furthermore, I had a console with a different serial number than on the box, which does not work for my collection purposes. So I called back in to the customer service department. I have spent 5+ hours on the phone with them and the only solution we were able to arrive to was to send back the original system I had sent in for repair with the same TN (lower quality) display. I am upset. I spoke with the highest authority at the customer service department as well, and this was the only solution. I even went as far as to send them the links of all 3DS system screen variant pictures and various discussion threads, and they did acknowledge the difference, but were unaware on how to actually fix the issue for me as they had already swapped the system for me, and that did not fix it. It is quite evident that this is not their fault as they obviously have a set of rules and guidelines they have to follow.
So I decided to call into corporate Nintendo, and this is their number 1-425-882-2040. I spoke with a lady, she was very nice, and I outlined the entire issue to her, and I told her that this is not an issue that only I face, but the entire Nintendo consumer base and this is why it needs to be addressed at a higher corporate level. She told me that she will forward the issue onto corporate but she also suggested that I recommend people with this similar issue to call in so that this issue can get attention and be addressed. So GBATemp, I ask for your help. Please call in at the above corporate Nintendo phone number so this issue can be brought to the attention and something can be done for us consumers as we all deserve IPS screens.
Thank you,
DashBlacK.
TL;DR - Please call corporate Nintendo 1-425-882-2040 so that this issue can be brought to their attention and something can be done about it.
Original thread on Reddit: https://www.reddit.com/r/3DS/comments/44u8gf/ask_nintendo_to_do_something_about_the_n3ds_xl/