Called AT&T, 'cause my router wasn't working. After about 2 hours of the guy saying, "Honestly, honestly" over and over after every word, I asked him for his supervisor. The supervisor told me, "The reason your Internet is acting up, is because you have a virus." Incredulous, I asked for clarification. All he said was that it was a virus impeding my access to the Internet. Furious, I asked them how I could get this "magical virus" that Infected my 3 Windows machines, my ipad, Xbox and Wii, especially since they all run on different OSes. They just said to "watch what I download on my Xbox," and hung up. I was so mad, I literally took the router to the nearest AT&T headquarters, and threw it against their wall.
Another story I have is when I called AT&T on another matter. I asked them why my brand new router I had received from them was cracked and broken, right out of the box. All I got was a response saying, "Don't download porn" Horrified, (Since I am a 16 year old female, with NO inclination to watch such a thing) I screamed for the manager. Long story short, he got chewed out big time for telling a minor such a thing over the phone.