ShopTemp Customer Feedback topic

[Skiller23]

Pyrate02 @

you waited less than 3 weeks and you complain ? did not you read that the delivery can take 2-5 weeks with HK airmail ? in addition in this period the delay can increase because of christmas...

 

[Recorderdude]

Pyrate02 @

you waited less than 3 weeks and you complain ? did not you read that the delivery can take 2-5 weeks with HK airmail ? in addition in this period the delay can increase because of christmas...

oh, yeah, I forgot for a sec to post how long the latest poss. delivery is now.

8 WEEKS.

you can still open a claim at 5 tho.

 

[Pyrate02]

How about the fact that I contacted Shoptemp 2x and they didn't respond????

And what is this BS about Christmas season? Christmas is still a long time away.

Besides, now, after I complained to Shoptemp for the SECOND TIME, and without getting any response from them, I see through the tracking number that my order shipped from Hong Kong on November 13!!!

I freakin ordered this stuff on October 24!!!!

I want a discount from Shoptemp - this is unacceptable!!!

If this is how they operate, I am NOT ordering from them again.

 

[Sharido]

How about the fact that I contacted Shoptemp 2x and they didn't respond????

And what is this BS about Christmas season? Christmas is still a long time away.

Besides, now, after I complained to Shoptemp for the SECOND TIME, and without getting any response from them, I see through the tracking number that my order shipped from Hong Kong on November 13!!!

I freakin ordered this stuff on October 24!!!!

I want a discount from Shoptemp - this is unacceptable!!!

If this is how they operate, I am NOT ordering from them again.

Shoptemp actually ships out your order within 24-48 hours. Very fast if I say so myself. After it leaves Shoptemp, it's in the hands of whomever you picked to ship it. They can't do anything once it leaves them.

Since tons of people are ordering stuff for Christmas(it doesn't have to be from Shoptemp), the air mail system is quite busy. You just have to wait like the rest of us really. It's not Shoptemp's fault, nor can they do anything to unclog the airways so to speak.

 

[taken]

Right I am in my 6 th week from october 9th.

So I open a ticket, yesterday. Shoptemp wrote back to me saying wait another week.

Then i will be in my 7th week. So I 've just wait. Until then.

 

[-Marco23-]

Perfect service, shipped the 3rd november and arrived the 13th (of november)

Thanks Shoptemp

 

[shaunj66]

Right I am in my 6 th week from october 9th.

So I open a ticket, yesterday. Shoptemp wrote back to me saying wait another week.

Then i will be in my 7th week. So I 've just wait. Until then.

Unfortunately a lot of people in the UK are experiencing problems receiving international post at the moment. Especially from China. For some reason it's severely back logged. It's not ShopTemp's fault.

They've actually recently introduced faster UK shipping services because of this. Reasonably priced too.

 

[Kaosu-Noko]

ordered on Novemeber 1 and it shipped a couple hours later still waiting i order from dealextreme the same day and they shipped 4 days later and it got here yesterday and i used the same free air mail service. i though dx had the slowest service >.

 

[taken]

Right I am in my 6 th week from october 9th.

So I open a ticket, yesterday. Shoptemp wrote back to me saying wait another week.

Then i will be in my 7th week. So I 've just wait. Until then.

Unfortunately a lot of people in the UK are experiencing problems receiving international post at the moment. Especially from China. For some reason it's severely back logged. It's not ShopTemp's fault.

They've actually recently introduced faster UK shipping services because of this. Reasonably priced too.

At the time I had order before 28 september and I received on 12 october. Like I said I order on the 9th october and I not blaming shoptemp.
I ordered more from them, so I just wait. But shoptemp said if I don't get my parcel to get in contact them next week.

 

[Kaosu-Noko]

ordered on Novemeber 1 and it shipped a couple hours later still waiting i order from dealextreme the same day and they shipped 4 days later and it got here yesterday and i used the same free air mail service. i though dx had the slowest service >.

 

[GBAGiraffe]

ordered on Novemeber 1 and it shipped a couple hours later still waiting i order from dealextreme the same day and they shipped 4 days later and it got here yesterday and i used the same free air mail service. i though dx had the slowest service >.

 

[ShadowSoldier]

How about the fact that I contacted Shoptemp 2x and they didn't respond????

And what is this BS about Christmas season? Christmas is still a long time away.

Besides, now, after I complained to Shoptemp for the SECOND TIME, and without getting any response from them, I see through the tracking number that my order shipped from Hong Kong on November 13!!!

I freakin ordered this stuff on October 24!!!!

I want a discount from Shoptemp - this is unacceptable!!!

If this is how they operate, I am NOT ordering from them again.

Oh bugger off will ya?

A) You have to realize that with all the bombings in mails and crap like that, EVERYTHING is getting delayed. Not ShopTemp's fault.

B) With everybody ordering stuff from ShopTemp, of course they're going to be backed up. And even when they get it all cleared, the Post Office could be backed up.

C) The site says wait 8 weeks before opening a ticket.

D) If you don't want to order from them, then fine, piss off and stop complaining.

 

[taken]

Just an update my parcel arrived today 22 november. 7th week still within 8 week period.
so I will just wait for my other parcels to come.

 

[Pyrate02]

Shoptemp never responded to my inquiries or trouble tickets. I placed another order and opened a trouble ticket and still no response. Basically, Shoptemp is not trustworthy - I see if you have a problem, they will NOT respond and will simply IGNORE you. Under these circumstances, I will not be ordering from them again. I will also contact my credit card to place a dispute.

I suggest anyone thinking from ordering from Shoptemp seriously consider this - if you have a problem or issue, they will IGNORE you.

There have to be other retailers that are reputable and actually respond to order from.

I freakin hate Shoptemp.

 

[Ace Gunman]

Pyrate, I sent you a PM and I'm hoping we can get to the bottom of this. Its not like ShopTemp to ignore tickets. There must be an explanation.

 

[ShadowSoldier]

Shoptemp never responded to my inquiries or trouble tickets. I placed another order and opened a trouble ticket and still no response. Basically, Shoptemp is not trustworthy - I see if you have a problem, they will NOT respond and will simply IGNORE you. Under these circumstances, I will not be ordering from them again. I will also contact my credit card to place a dispute.

I suggest anyone thinking from ordering from Shoptemp seriously consider this - if you have a problem or issue, they will IGNORE you.

There have to be other retailers that are reputable and actually respond to order from.

I freakin hate Shoptemp.

No they don't... And if they did, like Ace Gunman said, it's unlike them. Hell, I'll be willing to post my emails that I got from them. All within 24 hours of opening a ticket. ShopTemp is very trustworthy.

 

[Ace Gunman]

I spoke with Pyrate and a ShopTemp customer support representative and its just as I thought, a simple misunderstanding. Apparently Pyrate wasn't receiving the e-mail notifications, but the support staffers were replying to his tickets which in turn he couldn't see. So around and around the ride went.

It should be all worked out now, but even if we haven't solved the e-mail glitch on Pyrate's end we do at least know that efforts were made on both sides.

 

[ShadowSoldier]

ShopTemp's emails come in the Junk folder. You have to mark it as safe before it can go to your Inbox.

 

[taken]

He's got to look in the Junk folder and mark it as safe. I had too do that aswell.
Shoptemp reply's within 24hrs.

 

[dreamseller]

hey idk if its the right thread to right in but when i go to checkout the shipping is not free its $3 or smth..