Shop01media shipping info

[subcon959]

Well mine never came today either. It seems RM manage to vary hugely even within the same city.

 

[Darklinkreturns]

Mine has been sitting in Warsaw since the 28th. I left them an email several days ago with no response. Because of timezones, calling is not an option. Am I shit out of luck?

 

[subcon959]

I feel as if mine has slipped through the cracks at either customs or royal mail. No idea who to contact or how to find out whats going on. It's clearly not a shop01media issue as it arrived in the UK fine.

What a disappointing experience. The ironic thing is it I've ordered stuff from all corners of the globe and yet it only ever seems to get lost once it's in the hands of royal mail.

 

[Darklinkreturns]

I feel as if mine has slipped through the cracks at either customs or royal mail. No idea who to contact or how to find out whats going on. It's clearly not a shop01media issue as it arrived in the UK fine.

What a disappointing experience. The ironic thing is it I've ordered stuff from all corners of the globe and yet it only ever seems to get lost once it's in the hands of royal mail.

Get your "Day 1 SX Pro lost in transit" badge here!

 

[Aszrael]

Thanks, but I've already tried. I've even tried with the dongle connected to the Switch, while also connected to USB providing it power. Nothing works.

I can hear the humming sound while it's connected, but the LED doesn't turn on when it's connected to the Switch. It only shows a green light when it's connected and the Switch is running Horizon.

I've contacted Shop01Media to see if I can return it for a functioning dongle, or at least get the OS instead.

Would be great to hear if you got a refund without any hassle.
I finally got a response from Shop01Media only giving some general remarks and telling I should contact team xecuter and that it is highly unlikely that the dongle is broken.

The funny side apart is he wrote that only 0.1% of the devices are faulty - what actually is a very bad sign. I'm from the SC-industry and for such simple components a faulty rate >100 ppm is a bad quality sign - actually 50 ppm is what we have to provide (i.e. 0.005%). No clue what kind of quality agreement team xecuter has with it's supplier but since I wait since Saturday for a response on my email to them I got a bad feeling.

 

[babytiger]

My Sx pro was sent on the 02/07/18.
03/07/18, at Warsaw and for now that's it.

 

[JoeBloggs777]

My Sx pro was sent on the 02/07/18.
03/07/18, at Warsaw and for now that's it.

did you use registered mail or pay more for DHL etc ?

 

[Aszrael]

My Sx pro was sent on the 02/07/18.
03/07/18, at Warsaw and for now that's it.

That's still normal - depend where your destination is.
I got the ship confirmation on 28.06. the dongle arrived 06.07.

At least I learned sending registered letters from Poland to Germany can take up to 3 weeks. And btw.: tracking via DHL page did not work for me at all.

 

[babytiger]

That's still normal - depend where your destination is.
I got the ship confirmation on 28.06. the dongle arrived 06.07.

At least I learned sending registered letters from Poland to Germany can take up to 3 weeks. And btw.: tracking via DHL page did not work for me at all.

Yes, I think it's normal. It was just to share my information .
I take a registered letter and it comes to France.
Now patience is my friend.

 

[babytiger]

Yes, I think it's normal. It was just to share my information .
I take a registered letter and it comes to France.
Now patience is my friend.

Package arrived today . let's try !!

 

[subcon959]

On their site, they claim if you suspect a lost parcel then just contact them and they will deal with the claim and send you a replacement.

In reality, they ignore every single message you send.

Since only the sender can initiate any kind of investigation into lost parcels I have no recourse other than to start a charge back claim.

 

[JoeBloggs777]

On their site, they claim if you suspect a lost parcel then just contact them and they will deal with the claim and send you a replacement.

In reality, they ignore every single message you send.

Since only the sender can initiate any kind of investigation into lost parcels I have no recourse other than to start a charge back claim.

wow, so you never received it, sorry to hear that, I presume your tracking number say, it's still at HWDC?, it could be stuck at customs, when mine was there, I googled HWDC, and many people had to wait 2 or 3 weeks for a parcel to clear.

maybe that's why they are ignoring your emails becuase they know its probably stuck there

 

[subcon959]

wow, so you never received it, sorry to hear that, I presume your tracking number say, it's still at HWDC?, it could be stuck at customs, when mine was there, I googled HWDC, and many people had to wait 2 or 3 weeks for a parcel to clear.

maybe that's why they are ignoring your emails becuase they know its probably stuck there

I can accept the customs issue, but I can't accept ignoring of emails. It's not the way to deal with customers, if I was asking about making a payment I bet the response would be swift.

Also, it's been 3 weeks since it said it arrived, and their site says contact them after 20 days so it seems reasonable to at least expect a reply.

 

[Goloki]

Wow. This store is unbelievable!

They sold me a Pro that was DOA (should've known better, I know...). I asked them for a refund. They told me to send it by mail. They received the defective unit on the 17th. They didn't even bother to contact me. I sent them an e-mail yesterday, asking them how my refund was going...

... they told me they would send me a new unit some time during August! They are refusing to refund my purchase. Why? I don't know. It'd be much easier for them to give me back my money instead of shipping another unit (which would probably be a dud as well, knowing TX...).

What a scam, both the product (zero quality control) and the seller (shady as fuck). I'll have to keep pressing them with this matter until they agree to refund me for the unit they already have in their hands...

 

[Song of storms]

Wow. This store is unbelievable!

They sold me a Pro that was DOA (should've known better, I know...). I asked them for a refund. They told me to send it by mail. They received the defective unit on the 17th. They didn't even bother to contact me. I sent them an e-mail yesterday, asking them how my refund was going...

... they told me they would send me a new unit some time during August! They are refusing to refund my purchase. Why? I don't know. It'd be much easier for them to give me back my money instead of shipping another unit (which would probably be a dud as well, knowing TX...).

What a scam, both the product (zero quality control) and the seller (shady as fuck). I'll have to keep pressing them with this matter until they agree to refund me for the unit they already have in their hands...

I hope you didn't pay for returning the faulty product. That's screwed up...

 

[Thunderdr]

Sorry if this has been asked a million times .

I ordered the xecuter pro from shop01media and it's been stuck on "item sent from poland wer warstawa" .. or something to that effect. It's been stuck on that for about a week now.

Has anyone else ordered from them and is that a typical status to have for that amount of time?

How long did it take to receive your package from order date to delivery date? I'm just curious I'd like a rough estimate on when I should expect my package to arrive

Thank you for your time and patience

 

[Thunderdr]

Would someone someone please tell me how long it takes from order to delivery to the US ?

I've been stuck on "item sent from poland. Wer warszawa" Or something to that effect for a couple of weeks now.

Thank you