Oh wow I haven't logged into my gbatemp account for years.
I care about my customers. So much that I haven't had more than 4 or 5 consecutive hours of sleep in the last couple of weeks.
The delays from the team are annoying, but they happen. Some stores ordered after us and got stock before us, we cannot help that.
We didn't even get our full shipment, just a part of it.
Me emailing them doesn't make the products come out of the factory faster. Patience is hard when there is insane hype and I can understand that.
I don't mind customers emailing us, but it is hard to work so hard to please everyone and then have someone email like that, and then post the conversation online like it will somehow help anything out. It is just the customers ego being bruised because after all of the pressure we are under I don't have the energy to deal with it.
I always have respect for respectful customers. But we are not some big corporation and we don't suck up to rude customers. If we mess up, sure, its on us. But we haven't done anything wrong here.
There is some stat like 20% of your customers take up 80% of your time? Something like that.
Your emails dictates that you are one of those 'problem' customers, so I have cancelled your order on our website. Provided a full refund. Cancelled your order on our shipping system that I already uploaded yesterday. There is some lucky guy that was first in line in the 2nd batch that will get your order.
This isn't some soupnazi style business, but if you are emailing us just remember there is an actual human being on the other end. Not a robot.
